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Our Commitment to Your Success
LED displays are a long-term investment. At Lednexa, we combine product quality control with after-sales support to help customers maintain their equipment and manage operational risks.From rental LED displays to outdoor LED screens and modules, our team works with customers to identify technical issues, review warranty eligibility, and determine suitable service solutions.
Product Warranty
Warranty terms are provided according to the product model and applicable sales agreement.
Component Coverage
Understand the warranty conditions for LED modules, power supplies, receiving cards, cabinets, and other applicable components.
Repair & Replacement
Our team reviews reported issues and determines the appropriate repair, replacement, or technical support solution.
Ongoing Technical Support
Get assistance with troubleshooting, maintenance questions, spare parts, and future equipment planning.
Warranty Coverage by Product Category
Warranty conditions may vary depending on the product series, components, operating environment, and purchase agreement.Please refer to your quotation, sales contract, or applicable warranty document for the confirmed terms of your order.
Rental LED Displays
Warranty support for eligible rental LED display products and components, subject to the applicable warranty terms.
Outdoor LED Displays
Warranty support for eligible outdoor LED display products and components under the agreed installation and operating conditions.
LED Display Modules
Warranty support for eligible outdoor LED modules, subject to product specifications, installation conditions, and the applicable sales agreement.
Comprehensive 2-Year Manufacturer’s Warranty
All LED display products, including LED display modules, cabinets, and internal components, sold by LEDNEXA are covered by a comprehensive Two-Year Manufacturer’s Warranty. The warranty period begins from the date of the final invoice from LEDNEXA. Extended warranty options may be available for certain large-scale projects; please contact our sales team for more information.
Scope of Warranty: Our Commitment to Your Project’s Success
This warranty covers failures due to manufacturing defects. Our primary goal is to ensure your display has maximum uptime and a low total cost of ownership. To achieve this, we strongly recommend that clients include a spare parts package, typically 5% of the total quantity of LED modules, along with extra power supplies and receiving cards, in their initial order. This professional best practice allows for instant on-site repairs, which is the most efficient way to manage a professional display.
For components that fail and are not covered by your on-site spares, LEDNEXA will, at its discretion, repair or replace the confirmed defective component under this warranty.
How to Submit a Warranty Claim
We aim to make the warranty process clear and practical, helping you provide the information needed for technical assessment.
01
Submit Your Claim
Contact our support team and provide your order number, product model, a description of the issue, and relevant photos or videos.
02
Technical Diagnosis
Our technical team reviews the reported issue and may request additional information or guide you through troubleshooting.
03
Confirm the Solution
After the assessment, we will discuss the applicable solution, which may involve technical guidance, repair, replacement parts, or other agreed arrangements.
04
Follow-Up Support
We follow up on the agreed solution and assist with additional technical questions when needed.
LED Display Warranty FAQs
Whether you’re sourcing outdoor LED modules, rental LED displays, or planning a custom LED display project, you’ll likely have questions before placing an order.
This is an industry best practice that we recommend to all our professional clients. Having spare parts on-site is the **single most effective way to minimize downtime**. Instead of waiting for international shipping, a simple module swap takes only a few minutes. It’s a small upfront investment that provides invaluable insurance for your project’s continuous operation and significantly lowers your long-term maintenance costs.
We are committed to supporting our products for their entire lifespan. If a component fails outside of the warranty period, we offer affordable, flat-rate repair services. We can also provide replacement components, such as a new LED display module or power supply, for purchase. Please contact our support team for a quote on out-of-warranty repairs.
Warranty periods depend on the product model and the terms confirmed in your sales agreement. Please refer to your order documentation or contact our team for the applicable warranty period.
Yes. Our warranty covers pixel failures that occur due to manufacturing defects under normal use. The industry standard allows for a very small number of pixel failures over the life of a screen, but we will repair or replace modules with an unacceptable number of dead pixels according to our official quality policy. Please contact support with a clear photo of the issue for evaluation.
We make every effort to ensure a perfect match. This is a key advantage of working with a direct manufacturer. We keep detailed records of the specific LED bin and batch used for your project. When providing a replacement, we will select a module from the closest possible batch to ensure the highest level of color and brightness uniformity with your existing display.
Warranty periods depend on the product model and the terms confirmed in your sales agreement. Please refer to your order documentation or contact our team for the applicable warranty period.
You may contact our team to inquire about available spare parts. Availability, compatibility, pricing, and lead times depend on the product model and current supply conditions.
Let’s Keep Your Project Running Smoothly.
Need help with a warranty claim, spare parts, or a technical issue? Share your equipment details with our team so we can review your request.
Address
Building C9, New An Second Industrial Zone, Xixiang Sub-district, Bao’an District, Shenzhen City.China
Phone/Whatsapp
+8615361018362
info@lednexa.com