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Comprehensive 2-Year Manufacturer’s Warranty
All LED display products, including LED display modules, cabinets, and internal components, sold by LEDNEXA are covered by a comprehensive Two-Year Manufacturer’s Warranty. The warranty period begins from the date of the final invoice from LEDNEXA. Extended warranty options may be available for certain large-scale projects; please contact our sales team for more information.
Scope of Warranty: Our Commitment to Your Project’s Success
This warranty covers failures due to manufacturing defects. Our primary goal is to ensure your display has maximum uptime and a low total cost of ownership. To achieve this, we strongly recommend that clients include a spare parts package, typically 5% of the total quantity of LED modules, along with extra power supplies and receiving cards, in their initial order. This professional best practice allows for instant on-site repairs, which is the most efficient way to manage a professional display. For components that fail and are not covered by your on-site spares, [Company Name] will, at its discretion, repair or replace the confirmed defective component under this warranty.
How to Make a Warranty Claim
To ensure a smooth and timely resolution, please follow these four simple steps to initiate a warranty claim:
Do NOT ship any product without prior authorization. Contact our technical support team first by emailing info@lednexa.com
Our engineers will work with you remotely to diagnose the problem, typically within 12 business hours.
In over 95% of cases, the issue can be resolved instantly by guiding your on-site team to swap the faulty component (e.g., an LED module) with one from your spare parts package. This is the fastest way to eliminate downtime.
Securely package the defective component to prevent further damage and ship it to the address provided by our team. The RMA number must be clearly marked on the outside of the shipping box.
Warranty Frequently Asked Questions
Everything You Need to Know About Working With Lednexa
Whether you’re sourcing outdoor LED modules, rental LED displays, or planning a custom LED display project, you’ll likely have questions before placing an order.
This is an industry best practice that we recommend to all our professional clients. Having spare parts on-site is the **single most effective way to minimize downtime**. Instead of waiting for international shipping, a simple module swap takes only a few minutes. It’s a small upfront investment that provides invaluable insurance for your project’s continuous operation and significantly lowers your long-term maintenance costs.
We are committed to supporting our products for their entire lifespan. If a component fails outside of the warranty period, we offer affordable, flat-rate repair services. We can also provide replacement components, such as a new LED display module or power supply, for purchase. Please contact our support team for a quote on out-of-warranty repairs.
We offer several pricing options to suit different needs. You can view a detailed breakdown of our plans and features on our Pricing Page. We have a free tier, monthly subscriptions, and annual plans.
Yes. Our warranty covers pixel failures that occur due to manufacturing defects under normal use. The industry standard allows for a very small number of pixel failures over the life of a screen, but we will repair or replace modules with an unacceptable number of dead pixels according to our official quality policy. Please contact support with a clear photo of the issue for evaluation.
We make every effort to ensure a perfect match. This is a key advantage of working with a direct manufacturer. We keep detailed records of the specific LED bin and batch used for your project. When providing a replacement, we will select a module from the closest possible batch to ensure the highest level of color and brightness uniformity with your existing display.
Still Have Questions?Let us know
Ready to create a visual experience that defies expectations? Our team of specialists is here to help you integrate this cutting-edge technology into your next project. Contact us for a confidential consultation and a detailed quote.
Address
Building C9, New An Second Industrial Zone, Xixiang Sub-district, Bao’an District, Shenzhen City.China
Phone/Whatsapp
+8615361018362
info@lednexa.com